A Verizon customer calls customer support to complain that before he went to Canada, he was quoted the roaming data cost as 0.002 cents per kB. When he got back he realized that he had been billed at a rate of 0.002 DOLLARS per kB. [Link]
In the following recorded conversation, he spends 25 minutes trying to convince 2 different Verizon customer support representatives that there is a difference between these two amounts.
Here is an actual sample from the conversation, keep in mind that this is 20 minutes into the “support” call:
Customer: I was quoted 0.002 cents. Its a terminology problem. You guys are quoting 0.002 cents as if it is 0.002 dollars simply because there is a decimal point involved.
Customer Support: we are not quoting 0.002 dollars, we are quoting 0.002 cents per kB.
Customer: Ohh God! Honestly…
Customer Support: I mean its the computer calculating the figure here ….
Customer: But I am being charged 0.002 dollars. Its a terminology problem.
Customer Support: OK. well its obviously a difference of opinion.
Customer: This is not opinion. This is, this is ….
Customer Support: Your bill for the data usage is entirely correct.
Customer: Alright you know what, I am going to post this recording on my blog and then you guys at Verizon should learn math and learn how to quote it correctly.
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